Last updated: January 1, 2026
This Refund & Cancellation Policy applies to consulting and advisory services purchased from J-Pec Inc. (J-Pec Incorporated). We want every client to feel confident booking with us, and this policy explains how cancellations and refunds are handled.
1. Consultation Bookings
- Cancellations 48+ hours in advance: If you cancel a scheduled consultation at least 48 hours before the appointment, you are eligible for a full refund or a free reschedule.
- Cancellations within 48 hours: Cancellations made less than 48 hours before a scheduled consultation may be subject to a cancellation fee of up to 50% of the booking, or may be rescheduled once at no charge.
- No-shows: Missed appointments without notice are non-refundable.
2. Multi-Session & Advisory Engagements
For packages that include multiple sessions or a written deliverable (such as the Property Advisory package):
- Before work begins, you may cancel for a full refund.
- Once work has begun, refunds are prorated based on the portion of the engagement and deliverables already completed.
- Once a final report or deliverable has been delivered, that portion of the engagement is non-refundable.
3. Retainer & Custom Engagements
Ongoing retainer and custom engagements (such as the Portfolio Partner package) are governed by the specific written agreement provided to you. Cancellation notice periods and refund terms will be set out in that agreement.
4. How to Request a Refund or Cancellation
To request a refund or cancel a booking, contact us as early as possible using the details below. Please include your name, the date of your booking, and the email used at checkout.
Email: info@jpecinc.com
Phone: (765) 555-0123
5. Refund Processing
Approved refunds are issued to the original payment method through our payment processor, Stripe. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
6. No Guarantee of Outcomes
Please note that consulting fees pay for our professional time, analysis, and advice — not for any specific financial result. As described in our Terms of Service, we do not refund fees on the basis of a real estate outcome, market movement, or a decision you choose to make or not make.
7. Changes to This Policy
We may update this policy from time to time. The version in effect at the time of your purchase governs that purchase.